Food Service: Customer Journey

Ensure your staff master the perfect order of service and understand key factors that can elevate guest experiences from satisfactory to excellent.

Subject / Course
Food service
Lesson Title
The customer journey: Mastering the perfect order of service
Lesson Duration
2 HRS
Lesson Ojectives

By end of the sessions participants will:

  • Be confident with the process of serving a table
  • Understand the key factors that elevate a guest experience from satisfactory to excellent
  • Be comfortable talking about food menu items, making recommendations & upselling
  • Be comfortable with tray service and plate carrying

Ensure your staff master the perfect order of service and understand key factors that can elevate guest experiences from satisfactory to excellent.

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