Customer Service

This session demonstrates the key principles of customer service and how to consistently exceed customer expectations.

Subject / Course
Customer service
Lesson Title
Understanding customer service
Lesson Duration
2 HRS
Lesson Ojectives

By end of the sessions participants will:

  • Recognise the main principles and importance of good customer service
  • Understand importance of first and last impressions
  • Be able to exceed customer’s expectations
  • Present themselves to customers professionally
  • Know how to handle complaints

This session demonstrates the key principles of customer service and how to consistently exceed customer expectations.

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