Mastering effective wine service:

From tasting and serving etiquette to food pairing and making recommendations, this course equips staff with the knowledge they need to confidently and effectively serve the full range of wine varieties.

-
SUBJECT/COURSE
Wine

-
LESSON TITLE
Introduction to wine

-
LESSON DURATION
3 HRS

-
LESSON OBJECTIVES
By end of the sessions participants will:

  • Be able to talk confidently to guests about listed wines and make recommendations
  • Understand wine labels and be able to derive key flavour characteristics from reading the bottle
  • Understand the basic steps for making wine
  • Know how to taste wine
  • How to take a wine order
  • How to store and serve different types of wine

Highball Hospitality training programmes are bespoke and tailor-made to meet a variety of needs. Course content, duration and learning outcomes shown here are examples and subject to change.

Coffee
-
Develop the skills of quick, consistent, quality coffee making with this introductory barista course.
-
Read more

Bar skills
-
Provides an in-depth introduction to the world of professional bartending, focusing on what it takes to be a skilled and efficient bartender.
-
Read more

Cocktails
-
Introduces staff to the range of skills and techniques that will have them serving up a range of mixed drinks with confidence and style.
-
Read more

Customer service
-
This session demonstrates the key principles of customer service and how to consistently exceed customer expectations.
-
Read more

The customer journey
-
Ensure your staff master the perfect order of service and understand key factors that can elevate guest experiences from satisfactory to excellent.
-
Read more