Customer service:

This session demonstrates the key principles of customer service and how to consistently exceed customer expectations.

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SUBJECT/COURSE
Customer service

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LESSON TITLE
Understanding customer service

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LESSON DURATION
2 HRS

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LESSON OBJECTIVES
By end of the sessions participants will:

  • Recognise the main principles and importance of good customer service
  • Understand importance of first and last impressions
  • Be able to exceed customer’s expectations
  • Present themselves to customers professionally
  • Know how to handle complaints

Highball Hospitality training programmes are bespoke and tailor-made to meet a variety of needs. Course content, duration and learning outcomes shown here are examples and subject to change.

Mastering effective wine service
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From tasting and serving etiquette to food pairing and making recommendations, this course equips staff with the knowledge they need to confidently and effectively serve the full range of wine varieties.
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Coffee
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Develop the skills of quick, consistent, quality coffee making with this introductory barista course.
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Bar skills
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Provides an in-depth introduction to the world of professional bartending, focusing on what it takes to be a skilled and efficient bartender.
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Cocktails
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Introduces staff to the range of skills and techniques that will have them serving up a range of mixed drinks with confidence and style.
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The customer journey
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Ensure your staff master the perfect order of service and understand key factors that can elevate guest experiences from satisfactory to excellent.
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