Highball Hospitality is a training and consultancy company providing bespoke solutions for businesses and individuals within the hospitality industry.

Offering a range of training sessions; from basic front of house and bar skills , to more in depth courses in wine, cocktails and coffee ; Highball can meet a diverse range of needs.

We specialise in offering tailor-made training programmes, working with your brand, products and image to maximise the benefit to your business.

We can also offer a full range of consultation services for your wine and cocktail lists as well as ‘from-scratch’ strategies for emerging businesses.

Mastering effective wine service
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From tasting and serving etiquette to food pairing and making recommendations, this course equips staff with the knowledge they need to confidently and effectively serve the full range of wine varieties.
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Coffee
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Develop the skills of quick, consistent, quality coffee making with this introductory barista course.
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Bar skills
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Provides an in-depth introduction to the world of professional bartending, focusing on what it takes to be a skilled and efficient bartender.
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Cocktails
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Introduces staff to the range of skills and techniques that will have them serving up a range of mixed drinks with confidence and style.
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Customer service
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This session demonstrates the key principles of customer service and how to consistently exceed customer expectations.
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The customer journey
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Ensure your staff master the perfect order of service and understand key factors that can elevate guest experiences from satisfactory to excellent.
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